Terms and Conditions
Last updated: November 2026
About YouGo Productions
YouGo Productions Ltd is an independent art and design business run by Gayle A. Hall.
YouGo Productions Ltd is registered in England and Wales under company number 12353453.
For questions about these Terms and Conditions, please contact us at info@yougoproductions.co.uk.
Enquiries and commissions
Initial enquiries may be made through the YouGo Productions website, by email or by telephone.
We will discuss your requirements with you before any order or commission is formally accepted. An order or commission will only proceed once the scope of the work, price, payment arrangements and any relevant timescales have been agreed.
YouGo Productions reserves the right to decline an enquiry, order or commission before it has been formally accepted. This may include circumstances where the requested work falls outside the services we offer, cannot reasonably be completed within the required timescale, presents technical or production difficulties, or where YouGo Productions is otherwise unable to undertake the work.
Information and materials you provide
For bespoke or personalised work, you may be asked to provide photographs, wording, colours, measurements, preferences or other information needed to develop your artwork or product.
You are responsible for ensuring that the information and materials you provide are accurate and that you have the right or permission to provide and use any photographs, images, wording or other material supplied to YouGo Productions.
If photographs or other supplied materials require additional restoration, retouching or specialist work, this will be discussed with you before any additional cost is incurred.
Consultations
Where appropriate, a consultation may be arranged by video call or in person to discuss your requirements in more detail.
Any consultation fee will be confirmed with you before the appointment is booked. Where agreed, the consultation fee may be credited towards the final price of a subsequent commission.
Booking a consultation does not by itself commit you to proceeding with a commission.
Bespoke design and variations
Bespoke and commissioned work is individually created for each customer. Where examples, samples or previous designs are shown, these are intended as a guide and the finished work may contain natural or creative variations.
Where appropriate, colours, composition, materials or other design elements may be adapted to your requirements. Any changes that affect the agreed price or scope of the commission will be discussed and agreed with you before the additional work is undertaken.
Payment and deposits
YouGo Productions accepts payment by bank transfer or PayPal.
The payment amount and schedule applicable to your order or commission will be confirmed with you before the order is formally accepted.
For larger orders or commissions, YouGo Productions may require an initial payment of 50% of the agreed price. Work, production or manufacture will not begin until the required initial payment has been received.
For product orders such as cushions, wallpaper, coasters and other similar products, full payment may be required before the order is placed into production.
Where stage payments apply, the amount and due date of each payment will be confirmed in your quotation, order confirmation or letter of engagement. The remaining balance must be paid in accordance with the agreed payment schedule and, where applicable, before the completed product is released for manufacture, dispatched or delivered.
If you cancel after work has begun or costs have been incurred specifically for your order or commission, any refund or amount retained will be dealt with under the Cancellations and refunds section of these Terms and Conditions and in accordance with your applicable statutory rights.
Late payments
Payments must be made by the due dates stated in your quotation, order confirmation, invoice or letter of engagement.
If an agreed payment becomes overdue, YouGo Productions may pause further design work, production, manufacture, dispatch or delivery until the outstanding amount has been received.
Any delay caused by an overdue payment may affect the original estimated completion or delivery date. YouGo Productions will let you know if a revised timescale is required.
Timescales and completion
An estimated timescale for your order or commission will be discussed with you before work or production begins.
As a general guide, YouGo Productions products and commissions may take approximately 6–10 weeks to complete from the point at which the required payment has been received and all information, materials and approvals needed to proceed have been provided.
Particularly complex, highly bespoke or specialist orders may take longer. Where manufacture or fulfilment involves an independent manufacturer or specialist supplier, timescales may also be affected by their production schedules.
Any timescale given is an estimate unless a specific completion or delivery date has been expressly agreed. If circumstances arise that are likely to cause a significant delay, YouGo Productions will let you know as soon as reasonably possible.
Design review, revisions and approval
During a bespoke commission, you will be given appropriate opportunities to review the development of the work and provide feedback.
Reasonable revisions that remain within the original agreed brief may be included as part of the design and approval process.
Requests that materially change the original brief, introduce new requirements, change the agreed scope or require substantial redesign may be treated as additional work and may incur an additional charge. Any additional cost will be discussed and agreed with you before the additional work is undertaken.
Feedback and revision requests should be provided within any timeframe agreed for your project or, where no specific timeframe has been agreed, within a reasonable period.
Before the final artwork or product is released for manufacture or final production, YouGo Productions will ask you to approve the agreed design.
Once final approval has been given, any further changes requested by you may result in additional costs and changes to the agreed completion timescale.
Mock-ups and visualisations
YouGo Productions may provide digital mock-ups, room visualisations or other design previews to help demonstrate how a proposed artwork, product or design may appear.
Mock-ups and visualisations are provided as a guide. Colours, scale, proportions, textures and materials may appear differently on screen and may vary from the finished physical product.
Where dimensions, positioning, colours, materials or other specifications are important to the finished result, these will be agreed with you as part of the design and approval process.
A mock-up or visualisation does not replace the final customer approval required before manufacture or production.
AI-assisted tools
YouGo Productions may use AI-assisted tools where appropriate as part of its administrative, research, visualisation or design-development processes.
Any personal information or customer-supplied materials used as part of these processes will be handled in accordance with the YouGo Productions Privacy Policy and applicable data protection law.
Customer-supplied photographs, personal materials and confidential project information will not be used by YouGo Productions to train public AI models.
Where AI assistance is used to create a customer-facing room visualisation, YouGo Productions will identify that use where appropriate.
Cancellations and refunds
Your cancellation and return rights depend on the nature of the product or service ordered and whether the product has been made to your individual specifications or is clearly personalised.
Many YouGo Productions products are manufactured or produced specifically following a customer’s confirmed order. Some products may also be made to individual specifications or personalised requirements.
Where goods are made to your individual specifications or are clearly personalised, the statutory change-of-mind cancellation right that normally applies to certain distance sales may not apply.
If you wish to cancel an order, please contact YouGo Productions as soon as possible. We will confirm the cancellation position applicable to your particular order, taking account of the nature of the product, any work already undertaken, any commitments already made and your statutory rights.
Nothing in these Terms and Conditions affects your statutory rights where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
Bespoke and personalised products
The statutory change-of-mind cancellation right does not normally apply to goods that are made to your individual specifications or are clearly personalised.
This may include artwork or products created specifically for you using your photographs, wording, measurements or other genuinely individual requirements.
Simply being produced or made after an order is placed does not by itself mean that a product is bespoke or personalised.
If you wish to cancel a bespoke or personalised order, please contact YouGo Productions as soon as possible. Where appropriate, YouGo Productions may agree to a cancellation and will take account of work already carried out and reasonable costs or commitments already incurred specifically for your order.
Nothing in this section gives YouGo Productions an automatic right to retain every initial payment or the full purchase price, and nothing in these Terms and Conditions restricts any statutory cancellation right or other consumer remedy that applies to your order.
Your statutory rights remain unaffected where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
Manufacturers and specialist suppliers
YouGo Productions works with independent manufacturers, printers, makers and other specialist suppliers to produce and fulfil certain products and commissions.
These suppliers operate independently and are not employees of YouGo Productions.
Unless otherwise expressly agreed with you, your contract remains with YouGo Productions. The use of an independent manufacturer or specialist supplier does not remove YouGo Productions’ obligations to you under the contract or your applicable statutory consumer rights.
Where necessary, YouGo Productions may provide a manufacturer or specialist supplier with the artwork files, specifications, measurements, delivery information or other details reasonably required to produce and fulfil your order.
Any personal information shared for this purpose will be handled in accordance with our Privacy Policy.
Faulty or damaged products
YouGo Productions aims to ensure that all products are supplied in satisfactory condition and in accordance with the agreed order.
If your product arrives damaged, or you believe it is faulty or does not match what was agreed, please contact YouGo Productions as soon as reasonably possible and provide details of the problem. Photographs may be requested where appropriate to help assess damage or a fault.
Where a product is faulty, damaged or does not conform to the contract, YouGo Productions will deal with the matter in accordance with your statutory consumer rights. Depending on the circumstances, this may include repair, replacement, a price reduction or refund where applicable.
Nothing in these Terms and Conditions limits or excludes your statutory rights.
Intellectual property and artwork rights
Unless otherwise agreed in writing, all copyright, design rights and other intellectual property rights in artwork, designs, concepts, patterns and other creative work produced by YouGo Productions remain the property of YouGo Productions and/or Gayle A. Hall, as applicable.
Purchasing or commissioning an artwork or product gives you ownership of the physical item supplied, but does not transfer the copyright or other intellectual property rights in the underlying artwork or design.
You must not reproduce, copy, modify, manufacture from, commercially exploit, distribute or authorise the reproduction of YouGo Productions artwork or designs without prior written permission.
For further information about how YouGo Productions protects its artwork, designs and intellectual property, please see our A.C.I.D IP Statement.
Marketing and portfolio use
YouGo Productions may wish to photograph or display completed commissioned work for portfolio, exhibition, website, social media, publicity or promotional purposes.
Where a commissioned work contains identifiable photographs, portraits or other personal material supplied by you, YouGo Productions will not use that material for marketing or promotional purposes without first obtaining appropriate permission from you.
You are not required to agree to marketing or promotional use as a condition of commissioning work from YouGo Productions.
Any agreed marketing or portfolio use does not transfer ownership of YouGo Productions’ copyright or intellectual property rights.
Complaints and disputes
If you are unhappy with any aspect of your order, commission or the service provided by YouGo Productions, please contact us as soon as possible so that we have an opportunity to understand the issue and try to resolve it.
You can contact YouGo Productions at info@yougoproductions.co.uk.
We will aim to deal with complaints fairly and within a reasonable period of time.
If a complaint cannot be resolved directly, you may wish to seek independent advice about your consumer rights and any dispute resolution options available to you.
Liability and your statutory rights
Nothing in these Terms and Conditions is intended to exclude or restrict any rights or remedies that you have under applicable consumer law.
YouGo Productions will take reasonable care in providing its products and services and will be responsible for losses that are reasonably foreseeable and arise from a breach of these Terms and Conditions or a failure to exercise reasonable care and skill, where required by law.
YouGo Productions will not be responsible for loss or damage caused by circumstances outside its reasonable control, except where responsibility cannot lawfully be excluded or restricted.
Changes to these Terms and Conditions
YouGo Productions may update these Terms and Conditions from time to time to reflect changes to our products, services, business practices or legal requirements.
The Terms and Conditions that apply to your order or commission will be those agreed with you when your contract is entered into, unless a later change is expressly agreed between you and YouGo Productions.
Governing law
These Terms and Conditions, and any contract between you and YouGo Productions, are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protections that apply to you under the law.
Delivery and collection
Delivery or collection arrangements, including any applicable charges, will be agreed with you before your order or commission is completed.
Where delivery is arranged by YouGo Productions, we will take reasonable care to ensure that your order is appropriately packaged and sent using a suitable delivery service.
You are responsible for providing accurate delivery information and for letting YouGo Productions know as soon as possible if those details change before dispatch.
If delivery is delayed by circumstances outside the reasonable control of YouGo Productions, we will let you know as soon as reasonably possible.
Privacy and personal information
YouGo Productions will handle personal information provided in connection with your enquiry, order or commission in accordance with our Privacy Policy.
Where photographs or other personal material need to be provided to an independent manufacturer or third-party specialist for agreed restoration, retouching, manufacturing, delivery or other work connected with your order or commission, only the information reasonably necessary for that purpose will be shared.
Acceptance of these Terms and Conditions
These Terms and Conditions will apply to your order or commission together with any specific details agreed with you in your quotation, letter of engagement or order confirmation.
Before a bespoke commission begins, you will be given the opportunity to review the applicable Terms and Conditions and the agreed details of your commission.
By confirming your order or commission and making any required initial payment, you confirm that you accept the Terms and Conditions applicable to that order or commission.
A copy of the applicable Terms and Conditions can be provided to you by email or with your letter of engagement or order confirmation.