Privacy Policy**

YouGo Productions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information YouGo Productions may collect when you visit this website, contact me, make an enquiry, place an order or discuss a commission, and how that information is used and protected.

Who we are

YouGo Productions Ltd is an independent art and design business run by Gayle A. Hall.

YouGo Productions Ltd is registered in England and Wales under company number 12353453.

If you have any questions about this Privacy Policy or about the personal information YouGo Productions holds about you, please contact us at info@yougoproductions.co.uk.

For information about orders, commissions, payments, cancellations and other contractual matters, please see our Terms and Conditions.

What we may collect

Depending on how you use the website or contact YouGo Productions, we may collect:

• Your name
• Your email address, telephone number and other contact details you choose to provide
• Information you provide when making an enquiry, placing an order or discussing a commission
• Delivery or billing information where required
• Photographs, images or other materials you provide for bespoke artwork or commissions
• Correspondence between you and YouGo Productions
• Any other information you choose to provide that is relevant to your enquiry, order or commission

What we do with the information we gather

We may use the information you provide to:

• Respond to your enquiries
• Discuss, prepare and manage commissions
• Process and fulfil orders
• Communicate with you about work you have requested
• Provide quotations and relevant information about our products and services
• Manage newsletter subscriptions and send communications you have requested or agreed to receive
• Maintain appropriate business and transaction records
• Deal with questions, complaints or requests
• Improve our products, services and website
• Meet legal, accounting or regulatory requirements

YouGo Productions uses HubSpot to help manage newsletter contacts, subscription preferences and email communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@yougoproductions.co.uk.

Payments

YouGo Productions accepts payment by bank transfer and PayPal.

If you choose to pay through PayPal, the information needed to process your payment will be handled by PayPal in accordance with its own privacy practices. YouGo Productions does not receive or store your full PayPal payment credentials.

If you pay by bank transfer, YouGo Productions may retain appropriate payment and transaction records for accounting, tax, legal and business record-keeping purposes.

International transfers

Some of the service providers used by YouGo Productions may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required to ensure that the information continues to receive an appropriate level of protection in accordance with UK data protection law.

Security

YouGo Productions takes reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Appropriate technical and organisational measures are used to help keep the personal information we hold secure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Information collected automatically

When you visit the YouGo Productions website, certain technical information may be collected automatically. This may include your IP address, browser or device type, pages visited and information about how you interact with the website.

This information may be collected through cookies and similar technologies and may be used to operate, secure and improve the website and, where appropriate consent has been obtained, to understand how visitors use it.

How we use cookies

This website may use cookies and similar technologies to help the website function correctly and, where applicable, to understand how the website is being used.

Some cookies may be necessary for the operation and security of the website. Other cookies, such as those used for analytics or certain third-party content, will only be used where appropriate consent has been obtained.

You can manage your cookie choices through the cookie controls provided on the website and through your browser settings.

Links to other websites

This website may contain links to websites or services operated by other organisations. If you follow an external link, the privacy practices of that website or service will be governed by its own privacy policy.

YouGo Productions is not responsible for the privacy practices or content of third-party websites or services.

Your personal information and your rights

You have rights over the personal information YouGo Productions holds about you. Depending on the circumstances, these may include the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict the way your personal information is used in certain circumstances
• Object to certain uses of your personal information
• Ask us to stop using your personal information for direct marketing
• Withdraw your consent at any time where we are relying on your consent to use your personal information

If you wish to exercise any of these rights, please contact YouGo Productions at info@yougoproductions.co.uk.

Our lawful basis for using your information

We will only use your personal information where we have a lawful reason to do so. Depending on the circumstances, this may include:

• Where we need the information to respond to your enquiry or take steps towards a commission, order or other agreement with you
• Where the information is needed to fulfil a contract or commission
• Where we need to comply with a legal obligation
• Where you have given your consent for a specific purpose
• Where we have a legitimate business reason to use the information and your rights and interests are appropriately protected

How long we keep your information

YouGo Productions will only keep your personal information for as long as it is reasonably needed for the purpose for which it was collected.

How long information is kept may vary depending on the nature of your enquiry, order or commission and any legal, accounting, tax or contractual requirements that apply.

When personal information is no longer required, it will be securely deleted or disposed of where appropriate.

Sharing your personal information

YouGo Productions does not sell your personal information.

We may share personal information with trusted service providers where this is reasonably necessary to operate the business, provide our services or fulfil your order or commission.

This may include HubSpot for newsletter and contact management, PayPal for payment processing, and providers involved in website hosting, delivery, professional services, manufacturing or technical support.

We may also disclose personal information where we are required to do so by law or where it is necessary to establish, exercise or defend legal rights.

Where personal information is shared, we will only share information that is appropriate for the purpose.

Questions or concerns about your personal information

If you have any questions or concerns about how YouGo Productions uses your personal information, please contact us first at info@yougoproductions.co.uk.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The date of the latest update will be shown at the top of this page.